Sr. Account Manager (Online Survey Management)

Toronto, Canada
Full Time

Sr. Account Manager (Online Survey Management)

Toronto, Canada
Full Time

About WiseWorks

WiseWorks is a privately held company servicing the marketing research industry. We have built our reputation over the years as a leading digital data collection provider, powering market research insights and enabling companies to reach the world's consumers and business professionals more effectively. Our goal is to simplify the process of data collection and bring a human touch to the sample business. We have our own proprietary panel covering 25 countries with both Consumer and B2B reach.

Job Description

The role of Sr. Account Manager is absolutely crucial to the execution of online data collection projects & client management at WiseWorks and are responsible for our success. The individual will be in charge of managing a company's relationships with its clients. They are in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. Account managers may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.

Tasks may involve project management (Online Market Research), strategic planning, sales support, product design, service application, logistics, and marketing.

Job Responsibility

  • Handling complex online MR projects with our top clients.
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested services in a timely fashion
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Managing client escalations
  • Managing and Mentoring new joinees.
  • Thorough understanding of people and project management skills.
  • Setting up the project in our system according to the specifications shared by the client
  • Achieve the numbers committed to the client within the scheduled timelines
  • Tracking the live projects and taking necessary steps to maintain the health of the project
  • Regular follow ups with clients for updates, closure or billing
  • Ensure proper and complete billing of projects
  • Exhibit consistent performance with quality in place

Skills Required

  • Autonomous project management (Online MR) skills
  • Client communication skills
  • Mentoring and Training ability
  • Excellent communication skills, both written and verbal.
  • Adept at handling multiple projects simultaneously, some with tight deadlines.
  • Strong attention to detail.
  • Working knowledge of Gmail, MS Outlook, Excel, Word; strong internet knowledge.
  • Good knowledge of onine market research industry.

Experience Required:

2+ Years in Online Market Research Industry

No of Positions:




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