Project Manager (Online Survey Management)

Gurugram, India
Full Time

Project Manager (Online Survey Management)

Gurugram, India
Full Time

About WiseWorks

WiseWorks is a privately held company servicing the marketing research industry. We have built our reputation over the years as a leading digital data collection provider, powering market research insights and enabling companies to reach the world's consumers and business professionals more effectively. Our goal is to simplify the process of data collection and bring a human touch to the sample business. We have our own proprietary panel covering 25 countries with both Consumer and B2B reach.

Job Description

The role of Project Manager is crucial to the execution of online data collection projects & client management at WiseWorks and are responsible for our success.

Job Responsibility

• Handling complex projects with our top clients.

• Act as the account manager for some clients.

• Report writing and analysis

• Managing client escalations

• Managing and Mentoring new joinees.

• This will require a thorough understanding of people and project management skills.

• Replying to Client e-mails within 30 minutes ensuring proper email etiquette

• Setting up the project in our system according to the specifications shared by the client

• Apply relevant quotas, targets and screening at our end.

• Test surveys before releasing sample.

• Achieve the numbers committed to the client within the scheduled timelines

• Tracking the live projects and taking necessary steps to maintain the health of the project

• Regular follow ups with clients for updates, closure or billing

• Ensure proper and complete billing of projects

• Exhibit consistent performance with quality in place

Skills Required

• Autonomous project management skills

• Client communication skills

• Mentoring and Training ability

• Excellent communication skills, both written and verbal.

• Adept at handling multiple projects simultaneously, some with tight deadlines.

• Strong attention to detail.

• Working knowledge of Gmail, MS Outlook, Excel, Word; strong internet knowledge.

• Knowledge of market research industry.

Experience Required:

3-5 Years in Market Research Industry

Shift Timing:

5PM - 2AM IST

No of Positions:

4

OTHER JOBS AT WISEWORKS

OTHER JOBS AT WISEWORKS

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