Project Quality Specialist

Gurugram, India
Full Time

Project Quality Specialist

Gurugram, India
Full Time

About WiseWorks

WiseWorks is a privately held company servicing the marketing research industry. We have built our reputation over the years as a leading digital data collection provider, powering market research insights and enabling companies to reach the world's consumers and business professionals more effectively. Our goal is to simplify the process of data collection and bring a human touch to the sample business. We have our own proprietary panel covering 25 countries with both Consumer and B2B reach.

Job Description

Project Quality Specialist is instrumental to the execution of online data collection projects at WiseWorks and responsible for maintaining high project standards and client satisfaction. This person will analyse projects from beginning to end ensuring quality throughout the processes. This will require a thorough understanding of the Project's objectives and the timeline for project completion.

Skills Required

  • Project audit skills
  • Audit and non-conformance reporting
  • Replying to Client e-mails within 30 minutes ensuring proper email etiquette
  • Plan and ensure closure of Project improvement activities
  • Apply relevant quotas, targets and screening at our end.
  • Test surveys before releasing sample.
  • Represent the Quality function at relevant meetings
  • Enable the roll-out, promotion and maintenance of the Project Delivery Process and Procedures.
  • Working with the Project Team to ensure adequate Quality Control expertise is available at the appropriate project delivery point
  • Achieve the numbers committed to the client within the scheduled timelines
  • Tracking the live projects and taking necessary steps to maintain the health of the project
  • Regular follow ups with clients for updates, closure or billing
  • Ensure proper and complete billing of projects
  • Exhibit consistent performance with quality in place

Responsibilities

  • Excellent communication skills, both written and verbal.
  • Adept at handling multiple projects simultaneously, some with tight deadlines.
  • Strong attention to detail.
  • Working knowledge of Gmail, MS Outlook, Excel, Word; strong internet knowledge.
  • Knowledge of market research methodologies is a must.

Location: WiseWorks India LLP, DCG4/2015, DLF Corporate Greens, Sector - 74A, Gurugram, Haryana-122004

Experience Required: 0-3 Years in Online Market Research Industry

Academic Experience Required: Post Graduation in Business Administration or related PG courses in Statistics and/or Research Methodology

Shift Time: EST/GMT

Experience Required:

0-3 Years in Online Market Research Industry

Shift Timing:

5PM - 2AM IST

No of Positions:

1

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